You may or may not know that I work for a large 911 dispatch center. Often times people have no idea what a tough job it its. Here is a piece written by a police cheif that gives some insight. A Tribute To Dispatchers By Chief Thomas Wagoner Loveland (Colo.) Police Department Someone once asked [...]
I guess I should give credit where credit is due. My boss has done an excellent job involving me in cool projects. I thought it might be time to highlight a few of these projects. NAED Navigator 2013 Presenter: Last week I got to be a presenter at National Academies of Emergency Dispatch's (NAED) Annual Navigator Conference. [...]
Recently Gigi Smith, the Police manager of the 911 center I work for was interviewed on The Dr. Oz Show about the three biggest mistakes when calling 911. During an emergency every second counts. Learn the 3 mistakes you should never make when calling 911 and how to avoid them. 1. If you call 911 [...]
For those who don't know I work for 9-1-1. I sometimes think it should be called whine one one. We all know 911 is the number for emergencies; The number to call when a quick response could mean the difference between life and death. This is a positive story from the news about our crazy [...]
When a caller calls 9-1-1 the most important thing to convey to the call taker is location location location. Many times the caller can give this information but in some cases they can't. This is where call location technology comes into play. Information coded inside the call sends location data to the 9-1-1 call taker. For the past 30 plus years the public has become accustom to the fact that when you call 911 from a land line that your address (Automatic Location Identifier or ALI) and phone number (Automatic Number Identification or ANI) information is displayed for the call taker on the other end of 9-1-1. This has given the public and first responders a level of comfort that even if you canâ€™t speak if you can dial 9-1-1 we will find you. This is true.