06.09.2010
Anti-Hero
Delta Airlines recently Destroyed a Triathelete’s bike during transit. Triathelete James Lawrence is doing 20 triathons in 30 weeks to raise money for drought relief in Kenya. While traveling back from a triathlon in Hawaii his expensive custom bike was destroyed by Delta Airlines after paying $200 to check it. Delta is refusing to pay for the damage or even return the check baggage fee.
Tagged as:
Charity,
Delta Airlines,
Give a Dam,
Poor Customer Service
11.17.2009
Customer Service
The internet became the great equalizer of men when it became a medium for the customer to exact justice upon a particularly bad experience. Every year I am reminded of a bad snowmobile rental experience. Recently I have received over 20 emails asking me about Golden Rentals in Murray, Utah. I should have saved them [...]
Tagged as:
Bad Customer Service,
Customer Service,
Golden Rentals,
Snowmobile Rentals,
Utah Snowmobile Rental
