From the category archives:

customer service

Comcast Love/Hate

Comcast: Its a love/hate… mostly just hate.

by eran 07.07.2010 My Rants

I have a love hate relationship with my internet service provider. I love one thing… the speed but hate almost everything else. Here are a list of things I would change if I were magically put in charge at Comcast. Really I need to reboot my modem weekly? Every week without fail I get to [...]

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Delta Airlines Destroys Bike Used for Charity and Refuses to Pay For It

Delta Airlines Destroys A Bike Used for Charity and Fails to Refund Shipping Charges

by eran 06.09.2010 Anti-Hero

Delta Airlines recently Destroyed a Triathelete’s bike during transit. Triathelete James Lawrence is doing 20 triathons in 30 weeks to raise money for drought relief in Kenya. While traveling back from a triathlon in Hawaii his expensive custom bike was destroyed by Delta Airlines after paying $200 to check it. Delta is refusing to pay for the damage or even return the check baggage fee.

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Golden Rentals Leaves Customers Stranded

Golden Rentals Snowmobiles

by eran 11.17.2009 customer service

The internet became the great equalizer of men when it became a medium for the customer to exact justice upon a particularly bad experience. Every year I am reminded of a bad snowmobile rental experience.  Recently I have received over 20 emails asking me about Golden Rentals in Murray, Utah.  I should have saved them all to [...]

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DishNetwork Customer Service Needs Improvement

by eran 10.27.2009 Business

Dishnetwork customer service fail.

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