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Delta Airlines Destroys A Bike Used for Charity and Fails to Refund Shipping Charges

Delta Airlines recently Destroyed a Triathelete's bike during transit. Triathelete James Lawrence is doing 20 triathons in 30 weeks to raise money for drought relief in Kenya. While traveling back from a triathlon in Hawaii his expensive custom bike was destroyed by Delta Airlines after paying $200 to check it. Delta is refusing to pay for the damage or even return the check baggage fee.

By |2016-11-10T20:53:06-06:00June 9th, 2010|Categories: Business, Customer Service|Tags: |1 Comment

Golden Rentals Snowmobiles

The internet became the great equalizer of men when it became a medium for the customer to exact justice upon a particularly bad experience. Every year I am reminded of a bad snowmobile rental experience.  Recently I have received over 20 emails asking me about Golden Rentals in Murray, Utah.  I should have saved them [...]