PC TECHNICIAN / HELP DESK NEEDED

VECC

My company is looking for a new PC Technician / Help Desk person. Its essentially a low level/entry level computer tech position that will give the right candidate a lot of experience in computers, networks and telephony.  I have included the job desctiption.

Position Pay: $16.87- $24.34/hr.

SUMMARY/GENERAL DESCRIPTION OF POSITION:

Under general supervision provide front-line technical support to users. Performs basic technical support for PC hardware and software applications. Installs, connects, maintains, tests, repairs and replaces workstations, laptops, telephones, printers and peripherals as needed. Provides responsible staff assistance to the System Administrator.

ESSENTIAL DUTIES & JOB FUNCTIONS:

Serves as front line staff for the Technical Services Department. Follows policies and procedure to assure end users understand and utilize resources efficiently and effectively.

Monitors, prioritizes and ensures requests for service are resolved in a quick and efficient manner. Maintain accurate logs and archiving of completed requests for service. Provides support for hardware and software.

Maintain an inventory and accurate record of all hardware, peripherals, software, associated equipment and all necessary supplies.

Install, maintain, repair and support PC workstations to include troubleshooting, diagnosis, peripheral installation, and upgrades.

Upgrade and assure software version control as necessary.

Maintain licenses, hardware inventory, and maintenance schedules. Assure all workstation, laptops, and other devices are compliant with Anti-virus standards. Deliver updates to virus, spyware and spam software.

Provide network connectivity to the workstation to include necessary wire/wireless connections.

Create new network connections: coordinate network patch panel connections with System Administrator.

Prepare, distribute and monitor user satisfaction surveys; prepare reports on surveys as requested by System Administrator.

Other duties as assigned.

KNOWLEDGE OF:

Proper procedures and techniques for the installation, replacement and repair of

PC workstations, laptops and peripherals.

Microsoft Windows2000 professional and Windows XP operating systems.

Network connectivity and protocols

Ethernet connectivity, maintenance and troubleshooting.

Microsoft Word, Excel, Outlook, Access and PowerPoint

Troubleshooting Techniques.

Principles of Customer Service and Care.

Ability to:

Learn proper procedures for Computer hardware installation, repair and replacement.

Read and comprehensively understand technical manuals, journals and literature.

Perform Computer hardware installations on workstations and laptops.

Maintain Stand alone and networked printers.

Prioritize requests for service.

Communicate clearly and concisely, both orally and in writing.

Perform network cabling

Maintain and foster harmonious working relationships with others.

Operate network servers, printers, modems, and scanners

Identify, troubleshoot and resolve telecommunications hardware and software problems.

Analyze data and develop logical solutions to issues.

Communicate clearly, concisely and appropriately both orally and in writing

Establish, and maintain a positive and productive working relationship with team

members and others contacted during performance of duties.

Accept 24/7 on call duties when assigned by Technical Service Manager.

MINIMUM QUALIFICATIONS

Two years of Customer Service experience in a technical environment One year of

technical support experience.

Equivalent to a High School diploma, supplemented with one year of verifiable Technical Computer Training.

Possession of/or ability to obtain within two years the following:

Comptia A+ Certification

Microsoft Office Specialist.

WORKING CONDITIONS:

Work is confined to an immediate work area. Must be available to work 24/7. Ability to

work in a standard office environment. Ability to lift 50 pounds.

Appy Here

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