My company is looking for a new PC Technician / Help Desk person. Its essentially a low level/entry level computer tech position that will give the right candidate a lot of experience in computers, networks and telephony. Â I have included the job desctiption.
Position Pay:Â $16.87- $24.34/hr.
SUMMARY/GENERAL DESCRIPTION OF POSITION:
Under general supervision provide front-line technical support to users. Performs basicÂ technical support for PC hardware and software applications. Installs, connects,Â maintains, tests, repairs and replaces workstations, laptops, telephones, printers andÂ peripherals as needed. Provides responsible staff assistance to the SystemÂ Administrator.
ESSENTIAL DUTIES & JOB FUNCTIONS:
Serves as front line staff for the Technical Services Department. Follows policies andÂ procedure to assure end users understand and utilize resources efficiently andÂ effectively.
Monitors, prioritizes and ensures requests for service are resolved in a quick andÂ efficient manner. Maintain accurate logs and archiving of completed requests forÂ service. Provides support for hardware and software.
Maintain an inventory and accurate record of all hardware, peripherals, software,Â associated equipment and all necessary supplies.
Install, maintain, repair and support PC workstations to include troubleshooting,Â diagnosis, peripheral installation, and upgrades.
Upgrade and assure software version control as necessary.
Maintain licenses, hardware inventory, and maintenance schedules. Assure allÂ workstation, laptops, and other devices are compliant with Anti-virus standards. DeliverÂ updates to virus, spyware and spam software.
Provide network connectivity to the workstation to include necessary wire/wirelessÂ connections.
Create new network connections: coordinate network patch panel connections withÂ System Administrator.
Prepare, distribute and monitor user satisfaction surveys; prepare reports on surveys asÂ requested by System Administrator.
Other duties as assigned.
Proper procedures and techniques for the installation, replacement and repair of
PC workstations, laptops and peripherals.
Microsoft Windows2000 professional and Windows XP operating systems.
Network connectivity and protocols
Ethernet connectivity, maintenance and troubleshooting.
Microsoft Word, Excel, Outlook, Access and PowerPoint
Principles of Customer Service and Care.
Learn proper procedures for Computer hardware installation, repair andÂ replacement.
Read and comprehensively understand technical manuals, journals andÂ literature.
Perform Computer hardware installations on workstations and laptops.
Maintain Stand alone and networked printers.
Prioritize requests for service.
Communicate clearly and concisely, both orally and in writing.
Perform network cabling
Maintain and foster harmonious working relationships with others.
Operate network servers, printers, modems, and scanners
Identify, troubleshoot and resolve telecommunications hardware and software problems.
Analyze data and develop logical solutions to issues.
Communicate clearly, concisely and appropriately both orally and in writing
Establish, and maintain a positive and productive working relationship with team
members and others contacted during performance of duties.
Accept 24/7 on call duties when assigned by Technical Service Manager.
Two years of Customer Service experience in a technical environment One year of
technical support experience.
Equivalent to a High School diploma, supplemented with one year of verifiableÂ Technical Computer Training.
Possession of/or ability to obtain within two years the following:
Comptia A+ Certification
Microsoft Office Specialist.
Work is confined to an immediate work area. Must be available to work 24/7. Ability to
work in a standard office environment. Ability to lift 50 pounds.