Bad Customer Service

How my Webhost, Doteasy.com Lost a 10 Year Customer Over $12.99

08.30.2011 Tech
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Eransworld began its hosting run at Doteasy in the Fall of 2001.  It was my first hosted site. I chose a host that at the time offered the best bang for the buck. Late last winter I wanted to add a plugin to my WordPress website.  It turned out that I needed a newer more [...]

Comcast Love/Hate

Comcast: Its a love/hate… mostly just hate.

07.07.2010 Customer Service

I have a love hate relationship with my internet service provider. I love one thing… the speed but hate almost everything else. Here are a list of things I would change if I were magically put in charge at Comcast. Really I need to reboot my modem weekly? Every week without fail I get to [...]

Golden Rentals Leaves Customers Stranded

Golden Rentals Snowmobiles

11.17.2009 Customer Service

The internet became the great equalizer of men when it became a medium for the customer to exact justice upon a particularly bad experience. Every year I am reminded of a bad snowmobile rental experience.  Recently I have received over 20 emails asking me about Golden Rentals in Murray, Utah.  I should have saved them [...]