I am sorry to the lispers out there for the title. I know its hard to read outloud.
Recently I did something crazyâ€¦Â I change the way I get my TV. For most of the last 7 years I have been with DirectTV.Â Lately however I have not been feeling the loveâ€¦my prices rose with out even a letter explaining, my channels have been slowly disappearing and being replaced with more infomercial/shopping channels. I mean who doesnâ€™t want to pay more for shopping channels?Â I had been thinking its time. Itâ€™s time for change, real change. Where the hell is Barack Obama to help me with my TV? Isnâ€™t Obama promising the New Deal 2 which includes a DVR in every house if he gets elected?
My goals for change were simple. I want to add a TV or two and I want a DVR of some sort. I donâ€™t expect this service to be free but a discount for a 7 year customer would be nice. I called DirectTV and basically got a ho hum answer about upgrading.Â Hey if you donâ€™t want my business just let me know. I can switch.Â Moments later a knock at the doorâ€¦Â Awesome I love door to door salesmen.Â Whereâ€™s my Glock? Whereâ€™s my extra magazine? 13 rounds just ainâ€™t enough when dealing with pushy salesmen and or Zombies.Â To my surprise itâ€™s the Comcast salesman.Â Yeaâ€¦ Ok Mr. Salesman what deals are you pushing.Â After giving this guy a hard time for a while I decide to sign up.Â Itâ€™s the Triple Play.Â I already have high speed internet but now I would get digital cable and HDDVR blah blah blah and a land line.Â Cool I do some simple math its cheaper than I am currently paying plus I get a landline, something I havenâ€™t had in 11 years. Ok letâ€™s do it. When can you get me hooked up? How about Thursday? Okâ€¦ I get my favorite 1-5pm time quote. WTF? Anyway who cares the wife is home it will be fine.
Thursday comes and no one shows upâ€¦ My wife calls the sales guy who says if they arenâ€™t there by 4pm call me.Â 4pm comes around nothing no one no sales guy nothing. We are alone and on the brink of no TV. I am leaving a message for my sales guy when lo and behold a knock on the door.Â Itâ€™s the DirectTV and DishNetwork sales guy.Â Ok dude lets talk.Â The dish dude gives me a sweeter deal than either Direct or Comcast.Â After signing up and determining a time that actually had only a 1 hour time window, wink wink Comcast (maybe you should do this), I call the Comcast sales guy and cancel my order. The sales guy asks whyâ€¦ I tell him I changed my mind.Â Was it the missed appointment?Â Ding Ding Dingâ€¦ Winner winner chicken dinner!!!
The point of my diatribe today is thisâ€¦ Why canâ€™t large service companies take care of their clients?Â I wasnâ€™t asking for superhuman service. I wasnâ€™t asking for everything or even anything to be free.Â I wanted a better deal or at least a similar deal to new service subscriber. I donâ€™t understand why a new customer is 10x more valuable than me your simple 7 year customer. After all in 7 years I did the following things: Paid on time via direct debit, I moved once and resigned my agreement; I had no upgrades other than I purchased 3 new remote controls due to breakage. Arenâ€™t I a valuable customer?Â I wasnâ€™t difficult to work with and you got your payments on time. I was a no hassle customer. You didnâ€™t even send me a paper bill. However I wanted more options and I want it easy to purchase and install. DirectTV left me hanging. No deals only full retail for upgrades or service changes.Â I donâ€™t want super complex service agreements. Comcast blew it because they couldnâ€™t deliver on the install.Â I donâ€™t want to waste a day waiting for your installer who seems to be well, incompetent. I am a current customer with both Comcast and DirectTV but they couldnâ€™t help but be stupid.
In the end the DishNetwork salesman and the install team did everything they said they would.Â The payment was exact, the installer was 5 minutes early and it went flawless. And the defining moment of this experience is when the Comcast salesman informs me that although I asked for and thought I had purchased the fastest internet connection through Comcast, I didnâ€™t have the fastest and it would be more money.Â Son of a!!!Â Isnâ€™t $56 a month enough for you people?
I read this today and it made me laughâ€¦Comcast customers startled by customer service I guess we will find out if they find this blog and want to talk about my crappy experience.